Non functioning Russell Hobbs Smoothie Maker

<p>I bought a Russell Hobbs Smoothie Maker on the 30th of January 2017, the lid in between the jug and the glass is not working properly. When you open and close the lid underneath the blade the lid doesnt close properly resulting in slipping out the things you are blendering when the smoothie is on. This has been happening frequently and i decided to take it back to Game Store in Brooklyn Mall where i bought cos it didnt make sense that an item bought within a month and now its not working properly, cos that might be a factory fault. When i got there i went to the store manager called Sello Sefolo who checked the item and viewed it, he told me to go to the Customer Care so that they call to find out if it has warranty and he will decide whether to refund me or not. I mean for a Store Manager to be so clueless about the items warranty I found that very stranger. I went to the customer care and Lorraine Leshaba called the supplier to explain the issue, she then gave a wrong description to say the smoothie is broken and i kept telling her that the smoothie is not broken its the lid that is not working properly. The supplier then decided that becauswe it is broken then i should take my item and go. I waited and fought cos they were not being proffessional and gave wrong descriptions and for a Manager who is not fully aware of the store items waranties was just stranger. I refused to leave the store until they take the item back to the supplier for assessment because they were just clueless with what they were doing and ended up telling me i broke it but when i first arrived there they saw that the item has an issue. Then they decided to take it for assessment. What i am saying is that i dont need a REFUND i need a new blender that is working because that one has faults. I cant use a smoothie for a month then experience such, if i buy the glass then it means it will last for a month meaning every month i will have to buy glasses. This is a ******* straight</p>