Non-Existent Service

On the 29th of December 2020 I purchased a laptop (Acer) from Game Trade Route Mall. It worked well for a couple of days until the 11th January 2021 (2 weeks later) when it would not switch on. The blue light and device sounds were on but the screen was not.

That same day, I took it into the same store where it was bought and I was informed that they needed to book it in. This would take 21 days according to the information I received. This was a bit puzzling considering that the laptop was new but nonetheless, I left it for booking. I went in for an update on the 19th or 20th and a lady who’s name I forgot to take took my contact details and said that she would call me with an update on the progress. Needless to say, this has not happened.

It is now 22 days later and I have not heard a word from anyone. It is unacceptable that I should be running around trying to get feedback on this when I have paid for the item and it is no fault of mine that it is faulty. The purpose of purchasing the laptop is to run a business and without this, not only am I losing time and money but my patience is wearing thin too because no one in that organization seems to care.

If you can’t fix the laptop, give me my money back so I can go and get myself a laptop that actually works. I won’t keep waiting on service that does not exist.

I’m expecting that someone will call me before the end of today with tangible feedback.