Non delivery of purchases

We purchased a freezer from the Game Masstores Boksburg on the 20th March 2020 for delivery on the 26th March 2020.

The store delivered on the 21st March and called me but I was at my sons funeral and adviced them that I can't accept delivery and to deliver on the Thursday the 26th as arranged.

On the 26th I received a cslked from a store person about my delivery expecting them to bring it only to be told that tgey had sold my freezer and after I got angry they told me they had a white freezer at a lesser price after much decision making I decided to accept it as our fasting month was coming up in a few weeks. Only to be told that they do not have a driver and can't deliver.

I instructed the person that their boss or manager better make plans to get it through to me. Till today the 25th April I got no feed back from them. I am totally disgusted with the lack of service and integrity of such a big company.

I would like a call from yhe store and my freezer delivered to me on Tuesday the 28th or I will be going to take matters further.

Regards

S E Seedat ***

on behalf of

Farhaan Hussain Account holder (My son)