1 reviews | Active since Jul 2017
Non delivery of Paid Goods
<p>Good day</p> <p>I'm a very unhappy customer at the moment, as I purchased a Fridge last week Tuesday 27.06.2017 . I was in formed in store by the sales assistant (Mogamat Ismail) that there's no stock availble and that stock will arrive on Monday 03.07.2017 and delivery will take place the same day after 5.00pm as I informed him that I will only be home after 5.00pm from work that day.Which he still noted that on the system.</p> <p> </p> <p>To my suprice no delivery took place at 18.15pm last night ,an no call or sms or any form of communication through the day to inform me that no delivery will take place .I eneded up calling the Canal walk branch for assistance of which a very helpfull assistant (Jake) assisted me in checking up on my order and only to find out that my order is still on Phase 2. At the moment Im not very happy cause it costed me my airtime and loosing of Perishables items purchased in antisipation of delivery of my fridge on the promise date of delivery, 03.07.17</p> <p> </p> <p>I hope this issue will be address ASAP alternatively I would like a FULL REFUND or some form of COMPENSATION for the lost of all goods and airtime spent on follow ups.</p> <p> </p> <p>Order no - 513G ********** ********** 2348</p> <p>Date of purchase - 27.06.17 - 12.29pm</p> <p>Miss washiela Davids</p> <p> ********** 001</p> <p> </p> <p>Thank you</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
Thank you for the repsonse.
reference ********** 7
However I received a call this morning , which was not very satifactory , as I was told I might only get my Fridge by Thursday or Friday latest which is also not confirmed and will leave me to wait almost 2weeks which is unaceptable , as that was only by word of mouth.
Considering this purchase was made Cash in advance and no communication from anyone ,until I had to call an follow up using my time ,airtime and loss of perishables.
A consideration of an alternative was not even put on the table as an offer ,it was just said if nothing can be done or I don't want to wait they will gladly refund me , it's not about getting the money back, it's about making the customer happy ,as I come from the exact same enviroment.
Service delivery unexceptable !!!!!!
I hope this will be dealt with as promptly as possible ....
Thank you for the repsonse.
reference ********** 7
However I received a call this morning , which was not very satifactory , as I was told I might only get my Fridge by Thursday or Friday latest which is also not confirmed and will leave me to wait almost 2weeks which is unaceptable , as that was only by word of mouth.
Considering this purchase was made Cash in advance and no communication from anyone ,until I had to call an follow up using my time ,airtime and loss of perishables.
A consideration of an alternative was not even put on the table as an offer ,it was just said if nothing can be done or I don't want to wait they will gladly refund me , it's not about getting the money back, it's about making the customer happy ,as I come from the exact same enviroment.
Service delivery unexceptable !!!!!!
I hope this will be dealt with as promptly as possible ....
Thank you for the feedback ,
To date the only feedback received was from Cassiem who tried to assist me as much as he could and the standard reply from this feed. The person who responds to this feed should be replaced.
The service received is attrocious and this whole ordeal has been unacceptable which has been caused by very BAD SERVICE on the whole. Purchasing the fridge was not a planned expense and having to be made to wait for something that was already paid for as the Game cannot fulfil their promise date delivery with no remorse, stinky attitude from the feed and not even a call from the actual Manager of the store is totally unacceptable. Purchase date 27/06/2017 - Promised date - 03/07/2017 its now 07/07/2017. No notification that delivery was not taking place. By now any other store would have given me a replacement to the same value whether I bought the fridge on sale or not. Negligence on the part of Game and not being able to make me the customer happy is REALLY BAD CUSTOMER SERVICE.
My fridge groceries have gone off as it was purchased in anticipation of having received the fridge 03/07/2017 which was the promised date. Numerous calls have been made from my cell phone to Games Landline number. I AM DISGUSTED. Who is going to compensate me for my spoiled groceries and my airtime and the fact that I will now only be getting my Fridge which I paid for almost 2 weeks ago only on Saturday.
It would seem that keeping customers, and keeping customers happy is not the aim of GAME STORES.
Thank you for the feedback ,
To date the only feedback received was from Cassiem who tried to assist me as much as he could and the standard reply from this feed. The person who responds to this feed should be replaced.
The service received is attrocious and this whole ordeal has been unacceptable which has been caused by very BAD SERVICE on the whole. Purchasing the fridge was not a planned expense and having to be made to wait for something that was already paid for as the Game cannot fulfil their promise date delivery with no remorse, stinky attitude from the feed and not even a call from the actual Manager of the store is totally unacceptable. Purchase date 27/06/2017 - Promised date - 03/07/2017 its now 07/07/2017. No notification that delivery was not taking place. By now any other store would have given me a replacement to the same value whether I bought the fridge on sale or not. Negligence on the part of Game and not being able to make me the customer happy is REALLY BAD CUSTOMER SERVICE.
My fridge groceries have gone off as it was purchased in anticipation of having received the fridge 03/07/2017 which was the promised date. Numerous calls have been made from my cell phone to Games Landline number. I AM DISGUSTED. Who is going to compensate me for my spoiled groceries and my airtime and the fact that I will now only be getting my Fridge which I paid for almost 2 weeks ago only on Saturday.
It would seem that keeping customers, and keeping customers happy is not the aim of GAME STORES.