Non-delivery of Goods on promised date

- My washing machine, which was promised to me to be delivered on the 1st of April, was not delivered at the correct time; <br> - There was no commitment/apology from the Game Store or call to apologise; <br> - More than that, the call centre did not answer my calls, even though the office hours say the following | Friday 09:00 - 21:00, and I called before the time the store closed<br> - This is disgusting for me, as I booked the entire day to work from home, and now I am unsure of delivery time and date, and what time this will be delivered.