BS
Bruce S
1 reviews | Active since Dec 2021
07 Sept 2023, 10:19
Non-delivery of fridge
Bought and paid for a fridge on 1st September and was promised delivery on the 6th September Still no fridge and Game cannot get a true story together as to why not. Store phone not answered Store manager doesn't respond to e-mail No senior manager will return call although the customer service agent promised they would Won't buy another item from Game
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Replies (3)0
Replies (3)
Game's replyOfficial
07 Sept 2023, 10:39Hi Bruce, thanks for getting in touch. I'm so sorry that you did not receive delivery as yet. Please be advised we will escalate the matter for urgent assistance. 🙏
Game's reply07 Sept 2023, 10:39
Official
Hi Bruce, thanks for getting in touch. I'm so sorry that you did not receive delivery as yet. Please be advised we will escalate the matter for urgent assistance. 🙏
BS
Bruce S's updateReviewer Update
07 Sept 2023, 19:36The fridge has been delivered but as far as I'm concerned that doesn't resolve the problemGame didn't do their name any good and also tried to not sort out the problem for my benefit but for theirs.If they were really concerned about their clients then they would have ensured that the article was delivered first thing this morning not at 4:40 this afternoon.The incorrect information given shows this and the lack of integrity brings the quality of the products that Game sells into question.As I mentionedI have relocated and will be purchasing articles for my home and office. These include dishwasher, microwave, vacuum cleaner desk chair bookcase and smaller items such as a kettle.As Game showed a total lack of interest in me as a customer I will not be buying any of these items from Game.
BS
Bruce S's update07 Sept 2023, 19:36
Reviewer Update
The fridge has been delivered but as far as I'm concerned that doesn't resolve the problemGame didn't do their name any good and also tried to not sort out the problem for my benefit but for theirs.If they were really concerned about their clients then they would have ensured that the article was delivered first thing this morning not at 4:40 this afternoon.The incorrect information given shows this and the lack of integrity brings the quality of the products that Game sells into question.As I mentionedI have relocated and will be purchasing articles for my home and office. These include dishwasher, microwave, vacuum cleaner desk chair bookcase and smaller items such as a kettle.As Game showed a total lack of interest in me as a customer I will not be buying any of these items from Game.
Game's replyOfficial
08 Sept 2023, 08:27 Thank you for confirming that you have receievd your in store order.
I'm really sorry for the service you received at the store. It is not the type of service we tend to offer.
Our team are working around the clock to improve the whole customer journey.
We will deal with this matter via our internal processes to prevent it from happening again.
If you need further assistance, don't hesitate to reach out.
I'm really sorry for the service you received at the store. It is not the type of service we tend to offer.
Our team are working around the clock to improve the whole customer journey.
We will deal with this matter via our internal processes to prevent it from happening again.
If you need further assistance, don't hesitate to reach out.
Game's reply08 Sept 2023, 08:27
Official
Thank you for confirming that you have receievd your in store order.
I'm really sorry for the service you received at the store. It is not the type of service we tend to offer.
Our team are working around the clock to improve the whole customer journey.
We will deal with this matter via our internal processes to prevent it from happening again.
If you need further assistance, don't hesitate to reach out.
I'm really sorry for the service you received at the store. It is not the type of service we tend to offer.
Our team are working around the clock to improve the whole customer journey.
We will deal with this matter via our internal processes to prevent it from happening again.
If you need further assistance, don't hesitate to reach out.