Non compliance with CPA s56

We bought a Samsung 5.1 entertainment centre on 16/12/2016. Unfortunately the sub-woofer broke the weekend. I called Game and spoke to Shaun (sales manager) to ask whether they require the whole sound system for a return of only the faulty part for exchange. <br> He then informed me that the faulty part must be sent away for assessment, leaving me without a working system for who knows how long. I then asked him about s56 of the CPA which states that within the first 6 months, the CONSUMER can return the goods, get goods replaced OR repaired. It is therefore the CONSUMERS choice which of the three actions they would like to take. I chose to exchange. <br> Shaun first tried to imply that speakers are not covered under the CPA (I pointed out to him that all items sold should be durable and usable for a reasonable amount of time - we are still well into the first 6 months since item was bought) after which he blatantly refused and informed me that they will under no circumstances comply with this section of the CPA - apparently GAME policy.<br> I am shocked and will report this non compliance if this matter is not resolved and replacement unit is not provided by the end of this week.