Non Compliance with CPA

On the 16th February 2016, I purchased a Sinotec Tablet on contract from Game, Gateway branch.<br> When opening and viewing the tablet the same day, I was not happy with the picture clarity and phonics.<br> I returned to tablet to Game on the 17th February and requested that they cancel the contract for<br> the Sinotec tablet and was willing to then take out another contract for a tablet with higher specifications.<br> I was informed by the staff and management that this was not possible unless I paid the full term of the<br> contract upfront.<br> On the 19th of February 2016 I spoke to Niren (manager) and he informed me that I needed the pay the<br> cancellation fee upfront which was similar in price to paying the full term of the contract upfront.<br> I am very disappointed with the customer service I received from Game, Gateway branch and their <br> total disregard to my request of taking out another similar priced contract with them that came with a<br> different tablet.<br> <br>