DK
Dave K

1 reviews | Active since Mar 2019

17 Mar 2019, 13:33

Non availability of advertised stock

Approximately a month ago after receiving the Game Advertising brochure with my newspaper, I noticed a gazebo selling for R899 that I wanted to purchase. Early the following morning I visited the Game Liberty Mall branch in Pietermaritzburg to make my purchase only to find that they did not have stock. In fact I don't think that they ever had stock of it. The Sales Manager said he would phone around to look for stock and phone me back. They also took my details for what they called a call back. That never happened. A week later I phoned again and spoke with the manager. Still no stock. He could also not tell me when he was expecting any. He said that was a Head Office function. Needless to say I bough a gazebo from another company. Today I wanted to purchase a KIC Deep freeze for R4999. So learning from my previous experience and to save money by driving to the store to find out that they don't have stock, I looked up on the internet to see if stock was available. According to the website stock was available in both the CBD and Liberty Mall store. I immediately drove to the CBD store (Hoping for better service). After waiting more than 30 minutes and not being assisted by any of the employees in the department I went to the manager on duty. He told me that they did not have stock neither the Liberty Mall branch. He could not explain how come my internet look up showed that they were available yet in reality they were not. So my problem is that Game are enticing people to come and purchase from their stores but they do not have the stock available. In my opinion Best to not advertise that stock at all.

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Replies (2)
Game
Game's reply18 Mar 2019, 09:02
Official
Good morning Dave,

Thank you for taking my call and sorry for the inconvenience caused.

As discussed, management will be in contact with you with the relevant feedback.

Kind regards,

Brad Adriaan

Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
DK
Dave K's update21 Mar 2019, 10:34
Reviewer Update
The Manager phoned me on the Monday morning and confirmed that the stock would be arriving on Wednesday. I went the store and paid. We made delivery arrangements for Wednesday afternoon. I made special arrangements to be at home to receive the delivery. Nothing was delivered. The Manager phoned me after 5pm to tell me that there was still no stock. This after I was promised that it would be delivered on Wednesday. Who knows when it will ever be delivered. If it will be delivered. And they have my money. The service goes from poor to terrible.