KA
Kayleigh A
1 reviews | Active since May 2015
18 May 2015, 11:58
nobody was able to help kept transferring me
Yesterday 17/05/2015 me and my husband went to to game in canal walk he then wanted to pay with his debit card they advised him that it did not go through it was declined we then paid with cash he checked his bank transactions it showed the money was debited out of his account and when i tried to call them today 18/05/2015 to let them know about it they kept transferring me to somebody else and without even letting me know they transferred me to another and after explaining my query they dropped the line
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Game's replyOfficial
21 May 2015, 10:12Hello kay leigh,
We acknowledge receipt of your complaint with reference ***.
We apologise for the inconvenience caused. The store tried to contact you however have been unable to get through.
Please can you forward the details of the card and the amount in order for check if the status of the transaction. You can address it to *** - Attention Peter Davies
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
We apologise for the inconvenience caused. The store tried to contact you however have been unable to get through.
Please can you forward the details of the card and the amount in order for check if the status of the transaction. You can address it to *** - Attention Peter Davies
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply21 May 2015, 10:12
Official
Hello kay leigh,
We acknowledge receipt of your complaint with reference ***.
We apologise for the inconvenience caused. The store tried to contact you however have been unable to get through.
Please can you forward the details of the card and the amount in order for check if the status of the transaction. You can address it to *** - Attention Peter Davies
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
We apologise for the inconvenience caused. The store tried to contact you however have been unable to get through.
Please can you forward the details of the card and the amount in order for check if the status of the transaction. You can address it to *** - Attention Peter Davies
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73