Nobody can help me replace my card

am tired of the lackluster attitude of the staff at game riversquare, they all look like you are asking them to move mountains when you approach them and today when i needed help replacing a card was the last straw got told the rcs team member hadnt pitched so there was nothing they could do when i phoned to log a complaint i was put through to the card division where i was told it should be as simple as a team member even the manager taking a card and calling rcs to have it linked up when i went back to speak to the manager all he did was call someone and all i got was another sorry cant help you. Pathetic!!!!<br>