1 reviews | Active since May 2016

19 May 2016, 16:46

No will to assist

<p>I went to game store in Vaal mall to buy TV, using my wife's TV license, I was told she needs to be also present, fine. The next day my wife went there during lunch time & she was told copy of her ID isn't clear enough. We then got clear & color copy later on & we now told they actually need to see the original. </p> <p>This is not acceptable, having to drive 3 times to one place & we get told 3 different stories, I can only imagine what story I will b told going there again for the 4th time. The manager is white & im black, I hope this is not her being ****** towards me cos her attitude is really out. She told me she can't do nothing for me. When I told her we bought TV from same store in 2014 using same profile, and I suggested they go & check from their server. She told me WITH attitude that she doesn't have time to dig that far back.</p>

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Replies (2)
Game
Game's reply20 May 2016, 07:01
Official

We acknowledge receipt of your complaint with reference ***1.

I am really sadden by your experience you had at our Game store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers. Senior Management will contact you to discuss this matter.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Game
Game's reply25 May 2016, 12:03
Official

Further to the above matter we confirm that management contacted you and arrangements were made for you to meet to resolve this matter.

Regards.

Rina Taute

Group Customer Service Advisor

service@game,.co.za

Tel: ***73