No VALUE as a customer.

I am STILL awaiting some feedback from Game. My issue started on 22 Sept, and to date it still hasn't been acknowledged or resolved. I have tried to call multiple times, sent an email, and even reported it on this platform. Got an automated reply stating that they would investigate and get back to me...its 10 days later, still NOTHING from them. Head Office call centre said they escalated issue on 5Nov...TO WHOM??... Still no answers. DO NOT BUY EXTENDED WARRANTY, it's a quick money maker for Game, but there is NO AFTER SALES service from them. I am STILL sitting with broken Samsung washing machine. It seems like Game does not VALUE it's customers much. It is so frustrating and disappointing.