TS
Tammy S
1 reviews | Active since Dec 2014
17 Aug 2015, 13:43
NO TV FOR 10+ DAYS????
I bought a 39\ Telefunken tv on 22nd April 2015 with extended warranty
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Game's replyOfficial
17 Aug 2015, 14:56Hello Tammy40,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
The store is correct in that the CPA (Consumer Protection Act) states that an item must be assessed first before it can be exchanged. This procedure can take up to 10 days but we will request the store to speed the process up.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
The store is correct in that the CPA (Consumer Protection Act) states that an item must be assessed first before it can be exchanged. This procedure can take up to 10 days but we will request the store to speed the process up.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply17 Aug 2015, 14:56
Official
Hello Tammy40,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
The store is correct in that the CPA (Consumer Protection Act) states that an item must be assessed first before it can be exchanged. This procedure can take up to 10 days but we will request the store to speed the process up.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
The store is correct in that the CPA (Consumer Protection Act) states that an item must be assessed first before it can be exchanged. This procedure can take up to 10 days but we will request the store to speed the process up.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73