No Stock Special

<p>Telefunken 55” TV</p> <p>I went in store to purchase a TV that you had on special on the 4th of Oct 2016, when I spoke to the sales person I was advised that the TV is out of stock. As the special was still running I asked if they would be getting more stock before the special ended. I was told “We should do”, I then asked when will you know and I was told “I don’t know”. I then asked if they could find out if any of the other stores had the TV in stock, (with a roll of her eyes) I was told “she had checked earlier and no one had any”. At this point a little frustrated I asked if she would be able to call HO and find out when stock would be arriving, I was told “its 4pm now, they would all have gone home by now”. At this point I said well where do we go from here? (So after 40min going back and forth) She says “well we can do this call back thing” It took me another 10 min to extract what that meant. So I get a call back printout and sms, she then says they will let me know when it is back in stock. So I wait a week and call HO to find out when the stock will be in, after being passed from pillar to post I get told that they don’t know. However the Centurion Branch is showing stock. So I call the manager at centurion who informs me that they don’t have stock, however there are 5000 units coming in at the end of Oct. So I wait until about the 25th Oct, I then call the greenstone branch to find out when they will have their stock, to which I then get told that there is no order placed at all for this product. So I call HO and ask to talk to the buyer who then tells me that there is an order and it will be in at the end of Oct and then in store the 1st week in Nov. So I have now been to Greenstone, only to be given a email from the buyer who informed me that it would be in, saying that there has been a delay and that the product will now only be in at the end of Nov and the system is showing that it will only be available about the 5th of Dec. I was also told that there is no substitute and that there is nothing they can do to help me. How do you do a special and run out of stock and then not be able to arrange that there is a delivery within a reasonable time frame?</p> <p>Apart from the shocking in store service, none of your staff including the person ordering the products have any idea of what is actually happing within the business. I have received two sms’s saying you will let me know when it will be in stock however not one of them has been of any use to me. Surely and actual update saying “stock on order”, “delay in order” or expected delivery date would be more beneficial to us? This experience has been shocking and I am sure that many other customers must be just as unhappy.</p>