No stock on-site

I live 250km outside Port Elizabeth. I bought a dishwasher at Game, Baywest Mall. If I knew that I had to drive 6km far to fetch my dishwasher (getting lost on the way), I would just have bought it at Makro where it is available on-site. Asking whether they have a service to deliver it at the shop they said “yes, at a cost”. Suggestions: 1) Please let the customer know you don’t have stock on premises BEFORE they buy the product.

2) Either hold stock at your shop or deliver it to the shop for free. Have no problem paying for it should I want them to deliver it at home.

3) When standing at customer service, please greet a customer with a “good morning” or “may I help” (or goeie môre, kan ek help?”) and not with “ ja?” (“Yes.”)

Hope this helps other customers.