1 reviews | Active since Jul 2011
No stock on promotional items
<p>With a full month still to run on a Cell C promotion ZTE65 modem and 20g data per month for R119 Game Garden Route Mall has for the past two weeks already been without stock. I waited in a queue for 40min yesterday without being assisted then 30 minutes today before being told there is still no stock. They can't even say when or if they will get stock. The sales lady even suggested that the modem might even be replaced by another in stock item. But this too cannot be confirmed. This is clearly false advertising where advertised stock is often unavailable even on the first day of the promotion. This needs to be investigated by the advertising standards community as our consumer rights are clearly be violated. Bad customer care. </p>
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We referred the matter to Store Management who will take the matter up with the Buyers and provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We referred the matter to Store Management who will take the matter up with the Buyers and provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Further to the above matter we confirm that management contacted you and offered you a substitute product which you accepted.
We look forward having you in the store at your convenience to finalise this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Further to the above matter we confirm that management contacted you and offered you a substitute product which you accepted.
We look forward having you in the store at your convenience to finalise this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
