CvdH
Craig van den Heuvel

1 reviews | Active since Jul 2011

08 May 2016, 16:49

No stock on promotional items

<p>With a full month still to run on a Cell C promotion ZTE65 modem and 20g data per month for R119 Game Garden Route Mall has for the past two weeks already been without stock. &nbsp; I waited in a queue for 40min yesterday without being assisted then 30 minutes today before being told there is still no stock. &nbsp; They can't even say when or if they will get stock. &nbsp;The sales lady even suggested that the modem might even be replaced by another in stock item. &nbsp;But this too cannot be confirmed. &nbsp; This is clearly false advertising where advertised stock is often unavailable even on the first day of the promotion. &nbsp; This needs to be investigated by the advertising standards community as our consumer rights are clearly be violated. Bad customer care.&nbsp;</p>

0
Replies (3)
Game
Game's reply09 May 2016, 05:32
Official

We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.

We referred the matter to Store Management who will take the matter up with the  Buyers and provide you with updated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel:  ***73

CvdH
Craig van den Heuvel's update09 May 2016, 07:41
Reviewer Update
Good day. Please indicate a time frame for your / store managements response. Reading on hellopeter.com you'll find many other customers in a similar situation from different stores. Craig
Game
Game's reply10 May 2016, 18:03
Official

Further to the above matter we confirm that management contacted you and offered you a substitute product which you accepted.

We look forward having you in the store at your convenience to finalise this matter.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73