No Stock for watch bought from Game still under warranty.

We bought a watch for our sons birthday. Less then a month later it broke and we had to have it replaced. It has now broken a second time. This time we were told by the staff of Watercrest Mall Game, That there have none in stock and can not help us. We will need to take the money or buy a new one. This service is unacceptable. It is up to Game to arrange for a new watch and not for us to now make another plan. After getting on the phone with the Manager Mr Marlon Govender I was told that he will try source us another one. After waiting the rest of the afternoon I have called him back the next day for some type of Answer as to what is going on. I was told that he had contacted Pinetown Game and he is waiting for them to get back to him. I know for a fact that no one is taking this seriously as he didn’t even know who I was when I called him back. This Kind of service seems to be the norm for Games all over by the reviews I have read. Game has a shocking Service delivery. I bought a watch from Game and it is there responsibility now to find a replacement for it and not mine. I hope that someone takes this seriously and sorts this matter out.