CH
Cindy H
1 reviews | Active since Jul 2015
18 Jul 2015, 18:53
No stock despite confirmation of stock.
Called branch on Friday afternoon enquiring about Brain gas refill canisters for a hot brush. Was put through to a gentleman who asked if I required the smaller blue or the larger green. He confirmed that they had plenty of the larger in stock. <br> On Saturday morning I was sent from pillar to post with no joy.<br> I later demand to see the manager who was conveniently unavailable. Most staff of and around small appliances were standing watch TV.<br> I layer went to the jewelry counter which was unmanned. Again I asked for the manager who is yet to make an appearance. <br> I could have spared myself much grief by purchasing online from another company, but was pleased to support local given the chance.
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Replies (1)Game's replyOfficial
19 Jul 2015, 09:54Hello CindyEH,
We acknowledge receipt of your complaint with reference *** and apologise for the lack of service rendered to you.
Please allow senior management to look into this matter where after they will contact you to discuss this matter.
We thank you for your support and trust this matter will be resolved soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologise for the lack of service rendered to you.
Please allow senior management to look into this matter where after they will contact you to discuss this matter.
We thank you for your support and trust this matter will be resolved soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply19 Jul 2015, 09:54
Official
Hello CindyEH,
We acknowledge receipt of your complaint with reference *** and apologise for the lack of service rendered to you.
Please allow senior management to look into this matter where after they will contact you to discuss this matter.
We thank you for your support and trust this matter will be resolved soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologise for the lack of service rendered to you.
Please allow senior management to look into this matter where after they will contact you to discuss this matter.
We thank you for your support and trust this matter will be resolved soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
