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DENISE L

1 reviews | Active since Dec 2015

12 Dec 2015, 15:50

No stock always

I am so disappointed in Game! All I wanted was to come buy all my children's gifts at Game, but instead ended up in tears, I only had one half day off to come and buy Christmas presents and you totally ruined it.... We drove 65km from Kareedouw to Jeffreys just to find half the stock not available then they said Game in Baywest mall has stock (they phoned) then we drove another 70km to there, even less than the one in Jeffreys, now we are on our way back to Jeffreys to get the rest of the stuff.... Waisting the whole day on the road driving up and down. Didn't even had rugby***** available. Really dissatisfied, angry and most of all sad. Now I couldn't even get everything done today just because of a \Mass"store that is ***********. There was another woman standing next to me from JHB that bought a trampoline"

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Replies (1)
Game
Game's reply15 Dec 2015, 21:47
Official
Hello Denise29,

We acknowledge receipt of your complaint with reference ***8.

I am really sadden by your experience you had at our Game store recently and want to apologies for level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers.

Store management will investigate this matter and will contact you to discuss.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,