jC
jennifer C

1 reviews | Active since Mar 2015

07 Aug 2019, 15:42

No stock

Every time game has a special on and advertises it EVERYWHERE and you want to go buy it then they never have any stock available anywhere! What is the point of having the specials then?? And then when you go and look online half of the stock can not be purchased online?? Why do they even have online shopping then. This has been an issue with Game stock for so long

0
Replies (4)
Game
Game's reply08 Aug 2019, 09:17
Official
Good day Jennifer,

We apologise for any inconvenience caused.

Please send your name, contact number and the item you wanted to get to *** and cc *** as well as *** so we can resolve this.
Include the reference number #194243.

Kind regards,

Brad Adriaan
 Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za

Best regards,

Game
Game's reply08 Aug 2019, 09:18
Official
Good day Jennifer,
We apologise for any inconvenience caused.

Please send your name, contact number and the item you wanted to get to *** and cc *** as well as *** so we can resolve this.
Include the reference number #194243.

Kind regards,

Brad Adriaan
 Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za 

Best regards,

jC
jennifer C's update08 Aug 2019, 09:33
Reviewer Update
Good day Brad

I phoned customer support yesterday and spoke to Rashida, she was a God send and a pleasure to talk to. She was very friendly, professional and helpful. She listened to my request and explained what the will be doing to try and resolve my issue. She then phoned me back later in the day but I unfortunately missed the call, I then called back this morning and was able to speak to her again where she informed me that she had gotten me the stock I wanted in the store closest to me and gave me a sales consultants name in my store who I can talk to directly today when I go to the store. Thank you Rashida for restoring my belief in game and making this whole process effortless. PLEASE could you convey my thank you to Rashida and commend her on her amazing service.

Regards
Jennifer
Game
Game's reply08 Aug 2019, 11:24
Official
Good morning Jennifer,

Thank you so much for letting us know about the awesome service given by Rashida.

I've sent this to our management team to highlight to our entire call centre and praise Rashida.
Have an amazing day further.

Kind regards,

Brad Adriaan
 Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za

Best regards,