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shaylee W

1 reviews | Active since May 2010

05 Jun 2015, 10:20

NO STATEMENTS

I have had my account with game for approximately 3 years, during this time I have received statements very rarely. I make payments monthly. Currently I have been harassed for not paying enough however when I request a statement I do not get one. I have called the call center and head office, no joy!<br> <br> The Consumer Protection Act, and National Credit Act safe guard credit users against this sort of thing. <br> Game do you realize by not supplying me with statements you are in violation of my rights?<br> All I want is a statement email to myself once a month, is this to much to ask??????

0
Replies (1)
Game
Game's reply05 Jun 2015, 14:25
Official
Hello shayls,

We acknowledge receipt of your complaint with reference *** and would like to apologise for any inconvenience caused.

This matter was referred to the RCS Head Office, who manages the Game Account Department for further investigation and resolution.

Regards

Herman van der Berg
Customer Service Advisor
***
***73

Best regards,