No Service / Passing the buck

The below was an email I sent to Game's customer service. I received no communication from them, the buck was passed to the buyer at the Mall of the South store. He could not help, the buck was passed to the store manager, who admitted that he could not help. Now this is bull ****.

Good day I am not very happy with your specials at the moment. I always as long as I can remember upgraded my cell phone contract at Game. However, I am disgusted with the service and offers I am getting this year.

I do not what 2 phones or the "goodies" you are offering or "data sim". Nothing is appealing, however you have nothing for upgrades. My question to you: Is an upgrade not taking a new contract? WHY CAN I NOT TAKE THE Samsung J1 Ace Neo deal on an upgrade? Its not like you are going to loose money, the voucher will be spent at the store where I did the upgrade? So who is winning in the long run? Yes I want the offer. You have "goodies" that will end up in the garbage bag in any way.

IS IT SO DIFFICULT TO ASSIST A CLIENT OR TO OFFER THE SAME DEAL ON UPGRADE?????????? PLEASE DO HAVE SOME RANDOM EMPLOYEE PHONE TO SPIN ME SOME SORT OF ****TY BULL ****