No service from Game Capetown 😕 😢

I bought a Defy washing machine at game Kenilworth and took out extended warranty machine broke i contacted game Kenilworth spoke to Kashiefa who said she will log a call with extended warranty department as I had it for just over a year. This took place on Friday 4th September. She told me it will take 3 days for a technician to contact me . After 4 day I haven't received a reference no or a job number after more than 100mins of airtime with them on call nothing has yet to happen I spoke to Amanda Blows a supervisor at the call center another supervisor at the call center Monique still no help. All that they say a technician will be in contact with me from defy I call defy they say they have no job connected to my cellphone or policy number. The only number game gave me now is a EW***8 but defy don't have any number of this sort. I called game costumer service number to ask to query about my issue but Monique and Amanda keeps telling call agents to tell me they in meetings and the agents can't assist me with a reference number with my problem. I don't know what to do I paid for extended warranty for a piece of mind but it seems not to be worth it . Please assist and worn other people about the poor service GAME offers and don't buy appliances from game.