NO SERVICE

I placed an online order on the 06th of April for 5 items and order number ***. I received a delivery on the 8th of April only to find the Top mop I ordered is not included with the delivery. I phoned the number on the invoice and the lady rudely informed me (without taking any details ) that it is still within the 3-5 day delivery period. Imust phone back after 5 work days. I phoned on the 15th of April and I was told that the order was split and I will still receive my parcel. We are now on the 20th of April and surprise, surprise no delivery as yet. I tried to phone on the 17th but after holding for 10 minutes I put the phone down. I emailed a query to *** and to date had no response. I know we are under lockdown but you should not advertise services if you cant deliver. Everything I ordered was marked as essential goods. The mop was quite essential. This is really bad service and makes a complicated situation so much more stressfull.