mB
mohammed B

1 reviews | Active since Aug 2015

24 Aug 2015, 10:47

NO SERVICE DELIVERY AT ALL...

TO THE CONCERNED<br> URGENT COMPLAINT<br> <br> I PURCHASED A CANON PRINTER MX394 FOR MY BUSINESS FROM GAME WITNANK AND AFTER SETTING IT UP WE NOTICED THAT THE CARTRIDGES WERE NOT ALLIGNING THUS MAKING IT IMPOSSIBLE FOR OPERATING.<br> WE RETURNED THE PRINTER WITH THE CARTRIDGES TO GAME ON THE 05/08/2015 FOR REPAIR.<br> GAME GAVE US THE PRINTER BACK ON THE 14/08/2015 SAYING IT WAS FIXED.<br> WE CAME TO THE BUSINESS AND SEEN THAT THE PRINTER WAS RETURNED WITHOUT THE CARTRIDGES.<br> WE CALLED GAME AND QUERIED IT AND THEY SAID THEY WILL GET THE CARTRIDGES FROM THE PEOPLE THAT THE PRINTER WAS SENT TO.<br> THEY CALLED US ON THE 21/08/2015 AND SAID THAT THE CARTRIDGES ARE READY .<br> WE WENT TO COLLECT IT ,BUT IT WAS NOT THE CARTRIDGES THAT FITS THE PRINTER MX394,I TOLD THE LADY AT CUSTOMER CARE THIS BUT SHE ARGUED THAT IT IS THE CORRECT CARTRIDGES BECAUSE THATS THE ONE THEY SENT. AFTER EXPLAINING TO HER THAT IT REALLY ISNT WITH HELP OF OTHER STAFF SHE ACCEPTED AND SAID SHELL LOOK INTO THE MATTER.I TOLD HER THAT ITS BAD SERVICE BECAUSE I NEED TO COME UP TO GAME OVER AND OVER AND MY PROBLEM ISNT GETTING ATTENTION TO,SHE ARROGANTLY TOLD ME THAT WHY AM I COMPLAINING BECAUSE MY PRINTER WAS RETURNED TO ME.WHAT DOES IT HELP?<br>

0
Replies (1)
Game
Game's reply27 Aug 2015, 11:04
Official
Hello MIB000,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

As discussed with management kindly return the cartridges to the store to be replaced. We look forward having you in the store soon.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73