1 reviews | Active since Mar 2009
No service
<p>I have been to your Watercrest Mall (Kzn) 3 times this month in your tv division looking to buy a new tv. Not once was i assisted, employees randomly walking past me in the tv section and a lack of staff as well to assist in that division. I then called your store twice after this trying to get better service, once the phone just kept on ringing in your tv department and i was transferred twice back and forth between reception etc and i cut the call. Second time i called i was transferred to tv's no one answered then they transferred me somewhere else and someone answered. I explained i needed to know what the price of the hisense 49inch uhd was as hifi corp was cheaper than your price and i enquired what would it cost for additional guarantee on a 49 inch jvc tv you had on special. The person took down my details and said they will call back, more than a week later and no response. To say your service is non existant would be a compliment. How can i spend my money on a store with little or no customer service. By the way i would have driven to your ballito store opening to buy the tv at a lower rate but decided to support this branch as it is more convienent to my home address, what a mistake i made. Regards Chris</p>
Good day,
We acknowledge receipt of your complaint with reference ***7 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation
Regards
Game Customer Service
***73
Good day,
We acknowledge receipt of your complaint with reference ***7 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation
Regards
Game Customer Service
***73
