1 reviews | Active since May 2012
No sense of customer service with a smile
Popped into game Clearwater Mall simply to buy a pack of batteries. There was only one till open and stood in a line with + - 12 people.One till , in a this giant store!! When I got frustrated I approached the cigarette counter and the lady behind the counter was simply chatting away with what seemed to be the security guy ignoring me. When asking for the manager I was shown to him at the information counter who also seem to be too busy to attend to the problem in his store. Needless to say I left the pack of batteries with him and left. I will support another store who have enough open tills to service the amount of customers needing to pay. Nowadays people do not have time to waste in lines to pay for 1 item.
We acknowledge receipt of your complaint with reference ***4.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***4.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73