NO RETURN POLICY GAME

I bough a cricket bat at Game Menlyn, 3-4 days later we took the bat back to Game Centurion - customer service and branch manager informed us that we had to go back to Menlyn. I went back to Menlyn on Friday 13 May, spoke to Manager Andrew - who first informed me that the system is saying that the item cannot be refunded - he tried to get hold of the supplier and said I can go - I insisted on staying and requested if you could keep trying since it cost myself time and money driving after Game. He tried again and got hold of some one - who informed him it was system error and het had to work with IT Technicians - I was informed that later the day it might be fixed, but he will inform me. I tried contacting him later the day, left a message and had no answer - I lodge complaint with Game head office on their site and is still waiting for a reply. Some one phoned me Saturday afternoon from Game saying they are still waiting for IT Tech. We are now at Wednesday - have hear nothing of game since Saturday - I am driving with the risk since if some happens to the bat it will be my fault and also still have not received my refund. Why is this my problem?