No response from Management

On 14 November I wrote a review on the hello Peter website and Game responded with a written response acknowledging receipt of the complaint on 15 November, on 16 November they once again responded to the complaint and I was not satisfied with the feedback I received as they advised that the defective item I purchased will not be refunded and responded saying that I was not happy and I am needing a manager to contact me to discuss my unhappiness with the feedback received and the service I got and to date no manager has had the courteousy of contacting me and still I have had no satisfaction with my complaint being resolved and this is the type of service and treatment customers get from such a large organization . This is beyond pathetic and absolutely BAD SERVICE!!!!!!!.....