ES
Eugene S
1 reviews | Active since Jul 2011
01 Oct 2015, 07:35
No response
Sent an email yesterday morning about a return and refund to [Email Removed] 24 hours, later no response. Then tried to phone their customer services number on the website, and discovered the number is wrong..it has 11 digits instead of 10! Phoned the Head Office, put on hold for 20 minutes...no answer. Pathetic service
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Game's replyOfficial
01 Oct 2015, 15:24Hello eugene9145,
We acknowledge receipt of your complaint with reference ***9 and would like to apologise for any inconvenience caused.
The Game Care Centre number (***72) on the website and printed on all the slips consists of 12 digits are indeed correct and goes through to the call centre.
We have also taken the matter up with the Head Office Switchboard management, who will reinforce the customer service principles with all our switchboard operators.
Please do not hesitate to contact or email us for any further assistance.
Regards
Herman van der Berg
Customer Service Advisor
***73
***
We acknowledge receipt of your complaint with reference ***9 and would like to apologise for any inconvenience caused.
The Game Care Centre number (***72) on the website and printed on all the slips consists of 12 digits are indeed correct and goes through to the call centre.
We have also taken the matter up with the Head Office Switchboard management, who will reinforce the customer service principles with all our switchboard operators.
Please do not hesitate to contact or email us for any further assistance.
Regards
Herman van der Berg
Customer Service Advisor
***73
***
Best regards,
Game's reply01 Oct 2015, 15:24
Official
Hello eugene9145,
We acknowledge receipt of your complaint with reference ***9 and would like to apologise for any inconvenience caused.
The Game Care Centre number (***72) on the website and printed on all the slips consists of 12 digits are indeed correct and goes through to the call centre.
We have also taken the matter up with the Head Office Switchboard management, who will reinforce the customer service principles with all our switchboard operators.
Please do not hesitate to contact or email us for any further assistance.
Regards
Herman van der Berg
Customer Service Advisor
***73
***
We acknowledge receipt of your complaint with reference ***9 and would like to apologise for any inconvenience caused.
The Game Care Centre number (***72) on the website and printed on all the slips consists of 12 digits are indeed correct and goes through to the call centre.
We have also taken the matter up with the Head Office Switchboard management, who will reinforce the customer service principles with all our switchboard operators.
Please do not hesitate to contact or email us for any further assistance.
Regards
Herman van der Berg
Customer Service Advisor
***73
***
Best regards,