No reply from Game!

My Hisense Smart TV stopped working 2 weeks back and it is still under warranty. I contacted Game to find out how to get it repaired. I was informed that a technician would contact me to schedule the repair, I have not heard a thing further. I am sitting without a TV for 2 weeks now. No Netflix for my wife, no Premier League on the weekend and the Masters is starting tomorrow!

I am VERY dissapointed with the service from Game!