1 reviews | Active since Mar 2009
no repair of feedback 21 days later
<p>I bought a samsung J2 phone& a screen protector at Game Southgate on 04 Dec 2016. On 28 December the phone screen was not working correctly & there were no visible screen cracks on the phone. I sent in in to Game Klerksdorp to be assessed & repaired on 28 Dec 2016. I did it after some arguments with the *********** staff & the issue had to be taken to the manager. I recieved no feedback from them until I called today to check the progress & to my shock, I'm told by game Klerksdorp that my phone was bought in 2012, J2 didn't even exist in 2012 & that the screen has a quote of 1500. The incompetence is beyond shocking. How does a screen crack if you sold me a protector which was supposed to protect it. The CPA second 55 has to be revisited here. Please assist me here because 1st of all I have a right to a free phone because the 21 day period has lapsed & a proper job wasn't done as a result of your *********** staff. It's really disgusting</p>
Please assist as the customer Service consultant at klerksdorp clearly doesn't understand her Job description. She told me this isn't their problem as I didn't buy the phone at their branch. This engela***ame.co.za is irritating me with her obvious incompetence. Please fire her or train her on how to communicate with customers
Please assist as the customer Service consultant at klerksdorp clearly doesn't understand her Job description. She told me this isn't their problem as I didn't buy the phone at their branch. This engela***ame.co.za is irritating me with her obvious incompetence. Please fire her or train her on how to communicate with customers
Good day all, the service, treatment and feedback I received from Game klerksdorp is beyond disgusting. I'm very unhappy with the communication as well as how Engela Faber handled my query. I have expressed to her as well as her manager a Mr Roberts that I'm unhappy with their service & will need to take this matter further even as far as NCC if needs be, I will need the so called technical findings when my phone was assessed. When I asked her to do that as any verbal communication has not proved to be successful, Engela had the audecity to tell me she is very busy and has been working on my query for over an hour & she cannot dedicate any more of her time to my issue, how dare she?
Was this woman trained on how to communicate with customers, she is clearly not well trained and in my view she is *********** to do that job. The bottom line here is when I bought the phone I also bought a screen protector, which was simply intended to protect my screen. So if the screen protecto which I bought from game did not do what it was intended to do then clearly as per second 55(2) of the CPA which states "Every consumer has a right to receive goods that are reasonably suited for the purpose for which they are generally intended, are of good quality & in working order and are free of any defects, will be durable & usable for a reasonable period of time". What part of that act is not understood by your Customer care consultant. The bottom line is my phone probably "which I highly doubt" has an internal crack as a result of a screen protector which did not do what it was supposed to do. Now I'm expected to pay to repair a phone which should not have had a crack in the 1st place. Game is either selling screen protectors full of defects which fail & result in higher cost to its consumers as in my case.
Ladies and Gent I need that technical assessment report as this issue will not end here. I will not rest until I get what is owed to me which is a new phone or a repaired phone. You even failed to deliver on your 21day policy.
Good day all, the service, treatment and feedback I received from Game klerksdorp is beyond disgusting. I'm very unhappy with the communication as well as how Engela Faber handled my query. I have expressed to her as well as her manager a Mr Roberts that I'm unhappy with their service & will need to take this matter further even as far as NCC if needs be, I will need the so called technical findings when my phone was assessed. When I asked her to do that as any verbal communication has not proved to be successful, Engela had the audecity to tell me she is very busy and has been working on my query for over an hour & she cannot dedicate any more of her time to my issue, how dare she?
Was this woman trained on how to communicate with customers, she is clearly not well trained and in my view she is *********** to do that job. The bottom line here is when I bought the phone I also bought a screen protector, which was simply intended to protect my screen. So if the screen protecto which I bought from game did not do what it was intended to do then clearly as per second 55(2) of the CPA which states "Every consumer has a right to receive goods that are reasonably suited for the purpose for which they are generally intended, are of good quality & in working order and are free of any defects, will be durable & usable for a reasonable period of time". What part of that act is not understood by your Customer care consultant. The bottom line is my phone probably "which I highly doubt" has an internal crack as a result of a screen protector which did not do what it was supposed to do. Now I'm expected to pay to repair a phone which should not have had a crack in the 1st place. Game is either selling screen protectors full of defects which fail & result in higher cost to its consumers as in my case.
Ladies and Gent I need that technical assessment report as this issue will not end here. I will not rest until I get what is owed to me which is a new phone or a repaired phone. You even failed to deliver on your 21day policy.