NM
Nothando M
1 reviews | Active since Dec 2014
07 Aug 2025, 06:29
No refunds processed
They never paid my refunds.. They said 24 to 48 hrs.this is since 24 July 2025 another was 20 January 2025. Still nothing.. I have called, sent WhatsApp and emails.. Nothing has been done except reference numbers
Helpful (0)
Replies (5)0
Replies (5)
Game's replyOfficial
07 Aug 2025, 16:43Hi Nothando, thank for getting in touch. We sincerely apologize for the delay and the inconvenience this has caused you. Please be assured that your refund issue has been escalated to our outbound team who will be working to resolve this matter. We understand that this has been a frustrating experience for you, and we sincerely appreciate your patience and understanding. Should you have any questions or concerns, please do not hesitate to reach out.
Best regards,
Game's reply07 Aug 2025, 16:43
Official
Hi Nothando, thank for getting in touch. We sincerely apologize for the delay and the inconvenience this has caused you. Please be assured that your refund issue has been escalated to our outbound team who will be working to resolve this matter. We understand that this has been a frustrating experience for you, and we sincerely appreciate your patience and understanding. Should you have any questions or concerns, please do not hesitate to reach out.
Best regards,
NM
Nothando M's updateReviewer Update
09 Aug 2025, 11:12It's 5 days now and no response or refund.. Means they donating my money to themselves
NM
Nothando M's update09 Aug 2025, 11:12
Reviewer Update
It's 5 days now and no response or refund.. Means they donating my money to themselves
Game's replyOfficial
09 Aug 2025, 15:40The matter has been escalated for urgent assistance.
Best regards,
Game's reply09 Aug 2025, 15:40
Official
The matter has been escalated for urgent assistance.
Best regards,
NM
Nothando M's updateReviewer Update
09 Aug 2025, 17:44You have been apologizing for the longest time without any help.. I need my money it's been 3 weeks still processing refund.. I need it as in Monday
NM
Nothando M's update09 Aug 2025, 17:44
Reviewer Update
You have been apologizing for the longest time without any help.. I need my money it's been 3 weeks still processing refund.. I need it as in Monday
Game's replyOfficial
10 Aug 2025, 14:06Hi Nothando, Please note that the refund was submitted on the 2025-07-24. We apologize for the long wait and for the inconvenience caused. Should you require any further assistance, please do not hesitate to contact us.
Best regards,
Game's reply10 Aug 2025, 14:06
Official
Hi Nothando, Please note that the refund was submitted on the 2025-07-24. We apologize for the long wait and for the inconvenience caused. Should you require any further assistance, please do not hesitate to contact us.
Best regards,