AV
Adele V
1 reviews | Active since Mar 2024
18 Mar 2024, 10:01
No refund on returned online order after 3 weeks
Still no refund on product returned to store on 24 Feb. Every time I phone to find out what the hold-up is I get a different response and promise for feedback which never happens. Even response on hello-peter is generic nonsense.
Helpful (0)
Replies (8)0
Replies (8)AV
Adele V's updateReviewer Update
18 Mar 2024, 14:27Can’t open your private reply.
AV
Adele V's update18 Mar 2024, 14:27
Reviewer Update
Can’t open your private reply.
AV
Adele V's updateReviewer Update
18 Mar 2024, 14:30This refund is for the second order - not the first order that was returned to festival mall. If you checked the order number given in the first message you would have seen this.
AV
Adele V's update18 Mar 2024, 14:30
Reviewer Update
This refund is for the second order - not the first order that was returned to festival mall. If you checked the order number given in the first message you would have seen this.
Game's replyOfficial
18 Mar 2024, 17:47Apologies, Adele. Your query is being dealt with.
Game's reply18 Mar 2024, 17:47
Official
Apologies, Adele. Your query is being dealt with.
AV
Adele V's updateReviewer Update
18 Mar 2024, 18:00So you’ve said, repeatedly. Appalling
AV
Adele V's update18 Mar 2024, 18:00
Reviewer Update
So you’ve said, repeatedly. Appalling
Game's replyOfficial
19 Mar 2024, 11:34I'm sorry I'm unable to provide you with a different answer and it is being dealt with by the complaints team.
Game's reply19 Mar 2024, 11:34
Official
I'm sorry I'm unable to provide you with a different answer and it is being dealt with by the complaints team.
AV
Adele V's updateReviewer Update
19 Mar 2024, 13:27Followed up again today. Same story. New agent new reason for delay at finance department. Still no refund.
AV
Adele V's update19 Mar 2024, 13:27
Reviewer Update
Followed up again today. Same story. New agent new reason for delay at finance department. Still no refund.
AV
Adele V's updateReviewer Update
20 Mar 2024, 15:22Still awaiting response from finance department
AV
Adele V's update20 Mar 2024, 15:22
Reviewer Update
Still awaiting response from finance department
Game's replyOfficial
20 Mar 2024, 15:26I'm sorry, your query hasn't been sorted. It is with our finance team and being dealt with by our complaints team.
Game's reply20 Mar 2024, 15:26
Official
I'm sorry, your query hasn't been sorted. It is with our finance team and being dealt with by our complaints team.