LH
Leande H
1 reviews | Active since Nov 2018
06 Nov 2024, 05:25
No refund from hame received since July
Worst service ever. I have been struggling to get a refund from head office for an online purchase from July. I call weekly just to be told they are waiting on the head office. Don't know where to complain anymore.
Helpful (0)
Replies (5)0
Replies (5)
Game's replyOfficial
07 Nov 2024, 12:57Hi there Leande, thank you for reaching out to us. I sincerely apologize for the frustration and inconvenience you've experienced. I completely understand how upsetting it is to deal with such delays. This is not the level of service we strive to provide. Please rest assured that we currently have an agent actively working on your case and looking into this matter.
Game's reply07 Nov 2024, 12:57
Official
Hi there Leande, thank you for reaching out to us. I sincerely apologize for the frustration and inconvenience you've experienced. I completely understand how upsetting it is to deal with such delays. This is not the level of service we strive to provide. Please rest assured that we currently have an agent actively working on your case and looking into this matter.
LH
Leande H's updateReviewer Update
16 Nov 2024, 11:44Thank for replying but issue has still not been resolved. How long can it take to do a simple refund?
LH
Leande H's update16 Nov 2024, 11:44
Reviewer Update
Thank for replying but issue has still not been resolved. How long can it take to do a simple refund?
Game's replyOfficial
17 Nov 2024, 10:22 Hi there Leande, I am so sorry for the experience this matter has caused you. We are investigating this matter and will revert back to you as soon as possible.
Game's reply17 Nov 2024, 10:22
Official
Hi there Leande, I am so sorry for the experience this matter has caused you. We are investigating this matter and will revert back to you as soon as possible.
LH
Leande H's updateReviewer Update
05 Dec 2024, 05:07Good day
Is there any feedback yet as this is not a mayor crimes investigation should not be taking years? How difficult can a simple refund be?
Is there any feedback yet as this is not a mayor crimes investigation should not be taking years? How difficult can a simple refund be?
LH
Leande H's update05 Dec 2024, 05:07
Reviewer Update
Good day
Is there any feedback yet as this is not a mayor crimes investigation should not be taking years? How difficult can a simple refund be?
Is there any feedback yet as this is not a mayor crimes investigation should not be taking years? How difficult can a simple refund be?
Game's replyOfficial
05 Dec 2024, 08:36Hello Leande, I'm so sorry your refund hasn't been sorted and you're still out of funds. Your query was escalated to our finance team and I will follow up with them and revert to you.
Game's reply05 Dec 2024, 08:36
Official
Hello Leande, I'm so sorry your refund hasn't been sorted and you're still out of funds. Your query was escalated to our finance team and I will follow up with them and revert to you.