NO PRODUCT DELIVERY FROM GAME COURERS

I ordered and paid for a Samsung French door fridge. Deliver as per their website, which states 2-5 days. Yet today is 9 days past the order and 4 days past the promised delivery, and I have yet to receive my order. On Tuesday 09/04/2024, we were promised delivery on 10/04/2024, to which they failed again. Again we were promised delivery on 11/04/2024. However, AGAIN this morning, we were told the truck was full, they could not load it in Jhb, and we would have to wait another day. I've made 3x calls today to the Game Call Centre (to staff that was very helpful but refused to put me through to the complaints department as there are protocols to follow!!!!!)

I AM NOT HAPPY ABOUT THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The business was not conducted between myself & the Courier but between myself & Game Stores.

Please make another plan to get my fridge delivered ASAP. Then, you can follow through with your internal investigation on how to get the fridge that is currently with the courier company back to your stores.

It is unacceptable and utterly unprofessional to have your clients suffer due to your service provider's negligence and lack of planning!