No product delivery

So disappointed in Game. Placed an order 22nd of June for my daughter's birthday present. Still haven't received a waybill number to track, nevermind the delivery. Phoned several times, got cut off multiple times, when we did get through we got no answer on when we can expect our delivery. Even phoned the courier, which said they need the waybill number from Game in order to track. Even phoned Head Office, still have not received a call back as promised. Tuesday is her birthday and I am almost certain her present won't be here in time! Very disappointed and upset.