RP
Robert P

1 reviews | Active since Mar 2016

20 Mar 2016, 16:31

No Parts for Telefunken LED TV

Approximately 15 months ago I purchased a Telefunken 49 inch FHD tv from Game Trade route mall on special for R4999. The TV had a warranty for only 12 months. Two months after the warranty expired the Tv screen went all black and never came on again apart from the little standby red light at the bottom of the screen.<br> <br> I took the TV to Game, Trade route mall Lenasia on 23 January 2016 and it was duly booked in under repair nr 10758. After approximately 6 weeks I was phoned by Game to advise me that they cannot have the TV repaired as the supplier has no parts to repair the product and was informed that the TV will be returned unrepaired. On 14 March 2016 I received an sms to come and collect the unrepaired item at Game, Trade route mall.<br> <br> As a customer I opted to by this product, a Telefunken TLEDD 49 INCH FHD in good faith but have instead been sold a lemon.<br> Today 20 March 2016 I went to collect the TV. To my dismay, on the discharge slip this TV model is marked as unlisted/discontinued/ no supplier.<br> <br> Why is Game still selling these ****py products to unsuspecting customers when they can't even honour after sales repairs?<br> <br> Im utterly disgusted that I have to now sit with this ****

0
Replies (1)
Game
Game's reply20 Mar 2016, 16:46
Official
Hello RobbieJo,

We acknowledge receipt of your complaint with reference ***0 and apologize for your inconvenience in this matter.

Store management will be in contact to discuss this matter.

Regards.

Rina Taute
Group Customer Service Advisor
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Tel: ***73