NO PARCEL AND NO REFUND

I did an online order on the 17th of December 2018 that I did not receive. Order number ********** 33

After making numerous calls trying to find out when can I expect delivery because it was a Christmas gift for my husband I got no response from GAME STORES?

On the 3rd of January 2019 I send an email and cancelled the order because I went to another shop and purchased a gift.

I got a ticket number 32486 and expected a refund within 10 days as promised.

On the 11th of January 2019 I received an email informing me that the delivery will take place the very same day.

I called and said I cancelled the order on the 3rd of January 2019 and expected a refund! The person that I spoke to promised me that it will be cancelled.

TODAY THE 16TH OF JANUARY 2019 DAWN WING ARRIVES AT MY GATE AND DELIVERS THE PARCEL

One of my workers signs for the parcel, but my domestic worker calls me to let me know there is a parcel for me.

I tell her I cancelled the order I don’t want the parcel! I then also speak to the Dawn Wing driver and tell him to make a note on the waybill that the parcel was returned for credit. Well he never made a note on the waybill but took the parcel back with him. On friday the 18th of January 2019 I received and email from Game to inform me that my parcel was successfully delivered and signed for. Now I sit with no refund of R 1 649.00 and no parcel. DAWN WING W/B NR: ********** 423