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Dear Rina Taute,<br> <br> I am a new customer and logged a call on 25th May 2015 asking to change my account setup to EFT instead of debit orders well as receiving my statements via email instead of post.<br> <br> Today is the 15th of June. When will this call be attended to?<br> <br> The email reference number I received is AD8401 and I have also stated my account number, the history of this call should be on the system.<br> <br> Even with basic services, Game and RCS is ***********. This is a definite motivation to close the account ASAP.<br>
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Game's replyOfficial
15 Jun 2015, 14:00Hello Mcredible,
We are in receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
I am sure you are well aware that the accounts department is outsourced to RCS and therefore I escalated this matter to their Senior management for action and feedback to yourself. You can also contact them on ***or ***.
Please let us know should you need further assistance in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
I am sure you are well aware that the accounts department is outsourced to RCS and therefore I escalated this matter to their Senior management for action and feedback to yourself. You can also contact them on ***or ***.
Please let us know should you need further assistance in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply15 Jun 2015, 14:00
Official
Hello Mcredible,
We are in receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
I am sure you are well aware that the accounts department is outsourced to RCS and therefore I escalated this matter to their Senior management for action and feedback to yourself. You can also contact them on ***or ***.
Please let us know should you need further assistance in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
I am sure you are well aware that the accounts department is outsourced to RCS and therefore I escalated this matter to their Senior management for action and feedback to yourself. You can also contact them on ***or ***.
Please let us know should you need further assistance in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,