no one willing to help at game tygervalley/defy

on 27/12/2015 i called game (tygervalley) to logg a requested that they send someone from defy out to repair our broken fridge(which is still under warranty) i was advised that defy will assist me within 24-48 hours. and someone from defy will be in contact with me.on 28/12/2015 after no call from defy,i called them myself and they advised they will only send someone out 30/9/2015. the 30th came and gone(my wife received a call saying they can come the next day,she requested that they call me directly-which they never did) On 31/12/2015 i went in to the store after no assistance and no call.the consultant in the extended warranty department advised that if no one came to me on 4/1/2015 he will arranged that we get a new fridge.no one came to me today,after hours on the phone i was advised that no, we will not be getting a replacement fridge someone will come out.a consultant finally called just to tell me that oh sorry he will re-assign this matter to someone else as he does not work in my area.i will never purchase from GAME AGAIN.