1 reviews | Active since Jan 2016
NO ONE TO SERVICE THE CUSTOMER:
1ST visit to Game store JHB, was during my Lunch at 15:50pm. When I arrived to purchase supplements, no one was around to assist or attend to me. I waited for just over 15 minutes and decided to enquire. I was advised the the gentleman was on lunch. No one else could help or open the cage where the supplements were stored. I reported this to the Manager and decided to return after work. Upon returning at 17:00pm, I found no one at the supplement Den again. I enquired and was advised that the man in charge knocked off. No one could assist me or open the locked cage where the supplement were kept. I tried checking for prices - unclear view. How many customers came around to make a purchase and left because no one was around to assist them. Upon leaving I left my name and contact details with Manager - Brandon. I have still not received a call. My oh My - what a waist of my time and effort! Does Game not care about selling their products and do they not provide assistance for the customers? I am utterly disgraced and cannot see myself shopping there any longer. I am expecting an urgent call and some compensation for my time and effort. This is really unaccpetable!
We acknowledge receipt of your complaint with reference ***0.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
We confirm that management contacted you and that the matter was resolved. We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***0.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
We confirm that management contacted you and that the matter was resolved. We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
