AW
Anne W

1 reviews | Active since Jan 2015

28 Jan 2015, 17:53

No one cares to adhere to delivery dates

I bought a garden couch named 'Out and About' on Sunday. I placed the order at the Game supermarket in Rosebank, but the Game in Greenstone is responsible for delivering it. They promised to deliver it on Tuesday the 27th of January. I postponed my meetings to wait for the delivery but no one cared to call to inform me of the status. After inquiring, I was told it will be delivered on Wednesday the 28th. So again, I postponed my 'to-do' list to be at home for the delivery. I got a call from them in the morning confirming that I should expect the delivery on this day. At 5.30pm, no one showed up and no one called to inform me about the status of my delivery. I called them back to ask. They said my purchase will be delivered tomorrow, 29th. So for the third day, I have to put my life on hold for a delivery that I am not sure will happen. Quite frustrating as I have already paid for the goods and have no choice but to wait until, hopefully, they deliver my purchase whenever they wish to.

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Replies (1)
Game
Game's reply29 Jan 2015, 11:36
Official
Hello ANW,

We are in receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

During the conversation with management we established that you dealt directly with the delivery Company. The store followed up with the Delivery Company who assured us the item will be delivered this afternoon.

Store management will follow up on this matter. We thank you for your patience In this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73