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jJ
janette J

1 reviews | Active since May 2025

29 May 2025, 10:38

NO MORE GAME SHOPPING FOR ME

I bought a freezer Hisense, 2 months old and the thermostat went, from the start go I contacted GAME SUPPORT, the experience were terrible. They never phone back, I called them everyday to exchange my freezer, each staff that answered had a different story...with a week passing of not getting my freezer exchanged, I phoned HISENSE directly and they helped me in 24hours, credit note, mailed, got my new freezer back...

GAME STAFF IS VERY POOR ON SERVICE, THEY ARE RUDE AND VERY DISRESPECTFUL TO CLIENTS..I WILL NEVER BUY TECHNOLOGY IN MY LIEFE AGAIN AT GAME IF THIS IS THE WAY BE TREATED AND ALSO NOT DOING THEIR WORK, I HAD TO SENT EVERYTHING TO HISERNSE , THE POP ETC...WHICH THEY ALREADY HAD FROM THE 1ST DAY... GAME STAFF YOU ARE TERRIBLE.. ASAVELA TERRIBLE... Even in store at the counter talked me dead, don't listen to when I'm explaining, didn't want to help me...luckily KAGISO helped me.

I picked up my new freezer at game menlyn yesterday..today 24 hours later, game sent me the credit note...really??? so I can go and get another one...useless people...

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Replies (1)
Game
Game's reply29 May 2025, 14:37
Official
Hi Janette, thanks for getting in touch. I'm truly sorry to hear about your recent experience with our service. It's unfortunate to know that you received a faulty item, and we sincerely apologize for any inconvenience this may have caused. While I understand that you have already exchanged the item at your nearest store, please accept our apologies for any trouble this has caused. Our aim is to make your shopping experience as seamless as possible, and we regret that we didn't meet that expectation this time. In the future, we will do our utmost to improve our quality checks and ensure that such issues do not recur. Your feedback is crucial to us in making these improvements. For further details on our return and exchange policy, please visit https://tinyurl.com/5y2tarrn. Once again, we deeply apologize for the inconveniences. Thank you for taking the time to bring this to our attention. We value your feedback and hope to serve you better in the future.