no managerial skills

On the 26 nov 2015 I went to game to purchase a trojan ankle belt , there were only three products available and all of their packaging were damage and dirty inside they told me that those were the only products they have at the store , I went to customer service where they called a manager with no managerial skills to assist since I was willing to purchase the product , I then ask elias for a discount since the product was damage he said he is going to check he'll come back to me !! Waited for 30 still no feedback , I then asked the lady at costumer service why is he taking so long he called him several time he didn't show up , to my shock the lady on floor said he went to launch , what kind of a manager leaves a customer and go to lunch , waited another 30 I finally gave up and left , is this how a manager should deal with customer I'm disgusted , game isn't a pleasant place to be in .