No integrity False promise an customer orientation

I have too my TV to game for repairs and they promised to get my TV within 21 Calendar days, 21days later I went back to enquire about my TV, only to be informed with attitude that the slip and the very BOLD WRITING IN THE STORE ARE WRONG ITS 21WORKING DAYS. I could not understand that, I tried to seek help from the head office phoned and no one was there to answer the phones on Monday between 8 in the morning till 15:hrd in the evening. O sent an email to the companies complaint division got a respond from a lady named Rina Taute whom asked which store I rep**** Evaton mall. Then dead silence for days then I made a follow up to her only to get a mail saying I laid a complaint number something that's it. I went to the store 21 working days later still my TV is no where to be found, and only to be informed with attitude that there are no spare parts for my TV. I even had to Go to Certain store to purchase another TV because the bombai company with false promises called Game or massmart whatever they choose to call themselves, drowned themselves in things they can't handle.