rD
riyaas D

1 reviews | Active since Feb 2015

18 Feb 2015, 18:22

No ID no Account Purchasing

Friday 13/2/15, at Game in Kenilworth Centre, I was advised that due to a large number of complaints they are no longer going to be asking for ID's when purchasing on ones account.<br> <br> Honestly I was relieved because I dont always walk around with my ID.<br> <br> So today, seeing that I didnt get everything I initially wanted from the store in Kenilworth I came all the way to the beautiful Century City, yes you guessed right, without my ID.<br> <br> After about an hour in the store, I was ready to pay. Imagine my surprise when the teller rang up the goodies which came to about R2600 only to tell me I cannot be assisted without my ID.<br> <br> If the ID is so important why give me a card? So now im on my way home again, in a cramped taxi with no goodies, no ID and no intention of ever going back to Game ever again.<br> <br> Its either there's no communication between branches or each branch has the in own rules.<br> <br> Either way, thank you Game for wasting my time and money.<br> <br>

0
Replies (1)
Game
Game's reply19 Feb 2015, 09:04
Official
Hello Riyaas786,

We acknowledge receipt of your communication with reference *** and would like to apologise for any inconvenience caused.

This matter was referred to the senior management of Game Canal Walk as well as RCS, who manages the Game accounts, for clarity and further investigation.

Regards

Herman van der Berg
Customer Service Advisor
***
***73

Best regards,