EL
Elizabeth L

1 reviews | Active since Sept 2010

17 Jun 2015, 11:52

No hassle price beat policy!

This past weekend I saw that House and Home had the Hoover Wet and Dry vacuum cleaner (HWD20) on special, but as I knew of Game's Price Beat policy and they were more conveniently located for me I decided I'll go and get it from them instead.<br> <br> I had checked Hello Peter to get feedback regarding the Price Beat policy and unfortunately there are a few complaints, so I was ready for a negative reception regarding it.<br> <br> But no worries! Roger (from Hoover) and Edwin (the manager) were extremely helpful and gave me no hassles at all! They did everything by the book (calling the nearest House and Home as a customer to confirm availability, checking all the specs to make sure it's the exact same special, and gave me a further 10 % discount on the price difference which I assume is company policy for the \price beat"vs \""price match). Roger explained all the functions of the vacuum cleaner to me very clearly and Edwin made sure I had no problems at the checkout.<br> <br> Edwin and Roger - I am very glad you helped me so completely with the Price Beat policy and I hope Game realises what great staff like you mean to their customers!"""

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Replies (1)
Game
Game's reply17 Jun 2015, 12:21
Official
Hello cistakhori,

On behalf of Game, I would like to thank you for taking the time to contact us with your compliment about the service you received from Woodlands team.

I would like to assure you that this is the level of service that Game a company strives to provide at all times and I will ensure that the relevant staff receive your kind words of praise.

In conclusion, I would like to thank you for shopping at Game and for the time and effort you have taken to bring this matter to our attention. Not many of our satisfied customers take the time to tell us about their good experiences.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73