No Guarantee with Game Online!

Item: Game
Rating: 1
Author: Sadiqua S

Not happy with Game and after-care! We're very recently bought a Hisense Top Loader 24kg, grey, using for 6 months, the screen cover, then split and looks like it has bubbles on the touch screen area. When calling customer care, they have asked me to email them pictures of damage/broken area, shortly afterwards, i got a call to say, its not under guarantee as the wash machine is NOT BROKEN, it does not have a electrical breakage, and Game then advised me to have it fixed self, and also contact Hisense. They politely told me, i must get a tech out and cover the charges, how???? The machine has a factory default which luckily the water is not seeping through yet, so you mean to tell me, Game cannot send a tech guy to my home, from Hisense and seal up the part that is now lose and not yet causing major damage to the wash machine, are they saying i must break the wash machine further and then Game will take action! I'm very disappointed in the after-care of 6 months of using what is a Game online purchase, i will not recommend anyone to purchase a high priced valued item from Game online. Game is basically saying we don't guarantee the outside casing of our goods, just the mechanical parts, that is not right, the wash machine came from you and was delivered by Game, so it is only right that Game collects this broken wash machine, fix the screen, its like a main board for future usage, and then bring it back to me!

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Sadiqua S's updateReviewer Update

03 Jun 2025, 12:26

Hi there, the claim of wear and tear usage, within 6 months for a wash machine, of this standard of quality, should be covered for the outside of physical features, this on my inspection, shows the LCD cover was not sealed correctly when Game accepted the selling of this wash machine, The seal of protection to the remainder of the board is now at risk of wear and tear and breakage to technical parts. Should i accept the charge of a call-out tech to fix and reseal the wash machine, and the tech inspects the machine and proves to Game it was a fault from the factory or supplier, i humbly ask that i be reimbursed my payment for this offer of Game. I stand on my dispute, where you purchase a wash machine of R5000,00 and the machine protective cover is lose in 6 months, wear and tear doesn't work that way, my fingers is not made of a hammer to wear and tear the current cover protector in this short term, please contact me directly with charge of this service, on my email ***

Sadiqua S's update03 Jun 2025, 12:26

Reviewer Update